This policy explains how Elements Technik Limited handles personal information when you visit our website, contact us, or submit an enquiry.
Who we are
Elements Technik Limited is the controller of the information described in this policy. We are registered in England and Wales under company number 16196330. Our registered office is 86–88 Adam Street, Cardiff, Wales, CF24 2FN. Contact us at info@elements-technik.com.
Information we collect
When you enquire, we may receive your name, company, email address, optional phone number, selected service, preferred contact method, enquiry details and any information you deliberately include. Please do not submit special-category, security-sensitive, export-controlled or confidential information through the general form. Hosting and form-delivery providers may also process limited technical or security information needed to operate and protect their services.
How we use your information
We use enquiry information to respond, understand your requirement, take requested steps before a possible contract, manage a resulting business relationship, protect the form from abuse, comply with legal duties, and establish, exercise or defend legal claims where necessary.
We do not use enquiry details for marketing unless you separately choose to receive it.
Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request before a contract, because we have a legitimate interest in responding to business enquiries and protecting our services, or because a legal obligation applies. Submitting an enquiry is not treated as consent to marketing.
Who receives your information
Information may be handled by authorised Elements Technik personnel and service providers needed for website hosting, form delivery and email. We selected Formspree to deliver website enquiries. Providers may process information only for the relevant service and under their applicable terms.
International processing
Some service providers may process information outside the United Kingdom. Where this occurs, we will use the applicable legal arrangements required for that processing and review the provider's data-processing terms.
How long we keep information
Formspree's currently published free-plan submission history is retained for 30 days. General or unsuccessful enquiries may be retained for up to 24 months. Information connected with a customer, contract, accounting requirement, dispute or legal obligation is retained only for the period reasonably required for that purpose.
Your data-protection rights
Depending on the circumstances, you may have rights to request access, correction, erasure, restriction, portability, or to object to processing. Some rights are limited by the lawful basis or legal obligations. Contact us to make a request.
Security
We use proportionate organisational and technical measures and limit access to people and providers who need the information. No online transmission can be guaranteed completely secure.
Complaints
Please contact us first so we can address your concern. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.
Changes to this policy
We will update this policy when our website, providers, processing or applicable requirements change. The revision date appears at the top.
Contact us
Email privacy questions or rights requests to info@elements-technik.com.
Return to the website